Ruia ~ A Gorgeous Place in New York City to buy Gorgeous Shoes
THE place in NYC to buy Baldan, Cleo B, Luis Onofre, Dibrera, Missoni, Dora, Twice and Loriblu shoes
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65 Mercer Street
New York, NY 10012
Tel: +1 646-449-8464
Once you receive your shoes, please carefully remove them from the packaging and try them on indoors on a clean floor, preferably carpet, to prevent damage. Items returned in non-saleable condition will not be accepted and sent back to you.
Non sale items may be returned for a full refund. Please email info@ruianyc.com within 7 days to notify us of your intention to return and then send them back to the address on the left in the packaging they were sent in. Once we receive them (within 14 days) and have verified that they are undamaged we will refund you the full amount less the shipping costs.
Sale items may be returned in exchange for store credit. Please email info@ruianyc.com within 7 days to notify us of your intention to return and then send them back to the address on the left in the packaging they were sent in. Once we receive them (within 14 days) and have verified that they are undamaged we will issue you a Ruia gift voucher for the full amount less the shipping costs.
All items may be exchanged. Please call +1.646.449.8464 or email info@ruianyc.com within 7 days so we can confirm availability and then send them back to the address on the left in the packaging they were sent in.
Once we receive them and have verified that they are undamaged we will send out the requested replacement item if it is the same style in a different size.
If a different style is requested, we will issue a Ruia gift card for the full amount less shipping costs which you can use to order your desired style.
Shipping costs:
- US: $20
- Canada and Mexico: $40
- Rest of the world: $70
All items are insured and shipped via USPS and require a signature upon receipt. They are covered by insurance until you sign for them so please check the outer packaging for any damage before signing.
Once your order has been submitted you will receive a confirmation email with a tracking number within 48 hours and your order will be shipped.
Should you wish to collect your order from our boutique, please call +1.646.449.8464 or email info@ruianyc.com.
If you are returning any items we suggest you also insure them.